FAQs

  • What should I do if I get an error when calling an API?

    If you receive an error while calling an API, please check the following:

    • Review the API documentation (swagger document) to ensure your request format is correct.
    • If the issue persists, contact our support team with the error message and request details.

  • What if I need an API that’s not available on the portal?

    If you’re looking for an API that’s not currently listed, you can submit a request through the Contact Us form on the portal.

    Please include:

    • A brief description of the API you need
    • Your intended use case
    • Any specific data or functionality required

    Our team will review your request and get back to you.

  • Is there a limit on how many times I can call the API?

    Yes, each API has rate limits according to the plan you subscribed to.

  • How long does it take to get access to a custom API plan?

    It depends on the use case and internal approval process. We aim to respond to all custom plan requests within a few business days.

  • What does it mean when an API has a “Custom Plan”?

    A “Custom Plan” means this API isn’t available for instant access.

    It requires a tailored agreement based on your specific needs — such as usage volume, business model, or integration type.

  • Can I request changes to an existing API (e.g., more data fields)?

    Yes — if you need modifications or additional features, submit a request. Our team will evaluate whether a custom version of the API can be provided.

  • What APIs are available on the portal, and how can I access them?

    Explore the product catalog on the portal, which includes a list of available APIs along with descriptions and documentation. To access an API, subscribe to it through the portal’s interface. Upon subscription, you’ll receive access credentials and API keys.

  • What tools are available for API documentation and testing?

    The portal includes detailed API documentation with information on endpoints, request/response formats, and usage examples. For testing, you can utilize the built-in testing tools or external tools like Postman, which allows for more advanced testing scenarios.

  • How do I generate API keys or authentication tokens?

    Once subscribed to an API, navigate to your profile settings. Find the Apps section and use the client-id and secret provided, to generate API keys or authentication tokens as needed. 

  • Why can't I see API products in the production environment when I build the app?

    The portal provides an integrated testing environment. You can use this to send sample requests, view responses, and ensure that your integration with the APIs works as expected before deploying them in your applications. 

  • How can I view the transaction logs for the rate plans that I have subscribed?

    Navigate to your profile settings. Find the section transaction log, where all details regarding the transactions can be viewed, such as Amount Deduction Date, Amount Deducted for Rate Plan, Deducted Amount and Transaction ID.

  • How do I create an account on the portal?

    Visit the portal’s registration page and provide necessary details such as name, email, and password. The required approvals for a new user will be provided.