Introduction

The Mobile number recycle API is designed to check if an MSISDN has been recycled and provides the date and time stamps of its last deactivation. Often, end users do not update or delete their account profiles and mobile numbers with businesses, so businesses may be unaware that the MSISDN has been reassigned to a new user.

Key Benefits

• Increased security without additional friction for the user
• Reduces fraud costs.
• Builds customer confidence in digital journeys and improves customer retention.

Used Cases

• Account Security and Fraud Prevention: Businesses can use this feature to verify if a customer’s MSISDN has been recycled. This helps prevent unauthorized access to accounts, as recycled numbers might be reassigned to new users who could inadvertently receive sensitive information.
• Customer Communication Management: Businesses can ensure that communications, such as SMS notifications and marketing messages, are sent to the correct users. By checking the status of an MSISDN, they can avoid sending messages to recycled numbers, which could lead to privacy issues and customer dissatisfaction.
• Data Accuracy and Integrity: Organizations can maintain accurate customer records by updating or deleting profiles associated with recycled MSISDNs. This prevents outdated information from causing errors in customer interactions and data analysis.