Introduction

As the global volume of digital transactions increases, so does the vulnerability to account takeover. In cases where one-time passcodes are delivered via voice, our Call Divert solution proves invaluable. It ensures that outgoing calls reach their intended recipients without being redirected to potentially fraudulent numbers, thus providing customers with enhanced security and a greater sense of reassurance.

Key Benefits

• Provides an additional level of protection and security for customers.
• Decreases expenses associated with fraud.
• Assists in meeting regulatory obligations for Strong Customer Authentication.
• Enhances customer trust in digital experiences and boosts customer loyalty.

Used Cases

A customer engages in a financial transaction through a website or app. Subsequently, the website or app sends a Call Divert request to Omantel to determine the legitimacy of this transaction. Omantel then replies with a True/False indication regarding the activation status of Call Divert for the MSISDN.